Partner Platform
Frequently Asked Questions
Everything partners and clinics usually ask about MediQo, in one place.
Which PMSs do you integrate with?
MediQo integrates directly with Best Practice, Cliniko, Halaxy and Nookal, with additional PMS integrations currently in development. All appointment actions — bookings, cancellations, amendments — sync automatically, and clinical documentation from MediQo tools flows seamlessly into the practice’s existing workflow.
Where is the data hosted?
All MediQo data is 100% hosted in Australia, across secure data centres in Sydney and Melbourne. Data is fully encrypted in transit and at rest, and MediQo is built on HL7 and FHIR frameworks, with compliance across ISO27001, SOC2, HIPAA, and GDPR.
Is there a free trial?
Yes. Practices can access a 4-week free trial of our AI receptionist and clinical AI tools, giving them full access to the platform with no commitment.
How can I book a demo?
You or your clients can book a live demo anytime using our instant scheduling link: https://calendly.com/mediqo-support/30min
Alternatively, we can run joint demos with you for clients who need deeper technical or clinical walkthroughs.
How much is MediQo?
MediQo uses a simple subscription model based on clinic size and usage. Our AI Receptionist is priced at $499/month per clinic, for up to 1500 minutes, and includes the full suite of AI tools, for free.
Alternatively, you can upgrade to $799/month per clinic for up to 3000 minutes, including the full suite of AI tools, for free.
What is involved in the setup?
Setup is fast and easy:
- No change to existing phone numbers
- Works with VoIP, cloud-hosted, and traditional setups
- AI receptionist can be configured to clinic preferences (hours, doctors, billing, services, locations)
- PMS integration takes minutes
- Clinics can go live in as little as 2 hours, depending on phone provider access
We’ll hold your hand through the full onboarding to make sure everything is set up correctly and you’re comfortable with the process. You can book in a 4-week free trial or onboarding at any time, here: https://calendly.com/mediqo-support/trial
Can I test the AI receptionist?
Yes — partners can test the AI receptionist directly by visiting https://mediqo.health/voice . Note, this is a demo environment and is used for demonstration purposes.
You can:
- Make live test calls
- Experience clinic appointment bookings and FAQs
- Hear language auto-detection in real time
